Shipping policy

Order Processing

Please kindly allow 24 hours to process your order for collection or delivery.

Farm Collection Location - Sugar Valley, 100 Rua de Vale de Canas, Silves, Algarve 8300-032

You can find us via Google Maps at Sugar Valley - Quinta Vale de Canas, you can also enter the coordinates 37°09'31.4"N 8°24'54.7"W into your SatNav.

Collection for German customers from 64711 Erbach is also available.

Orders are available for collection during weekdays. An email will be sent when your order is ready for pickup. Please allow 24 hours for us to prepare your order for collection.

Local Delivery

During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 30 km of Sugar Valley. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.

Orders placed for Free Delivery will be hand delivered the next working day (Mon-Fri), this excludes weekends.

When your order is ready for delivery, you will receive an email with real-time tracking information.

Flat Rate Shipping

Orders are generally shipped within 24 hours using UPS Standard or DHL.

Within Portugal and Germany:
Flat rate of €4.99 for all weights

Rest of EU:
Under 6 kg — €5.99
6 kg plus — €14.99

Enjoy free delivery within 30 km of Sugar Valley in Silves!
For locations beyond, any additional delivery charges will be calculated at checkout.

Please note this does not apply to large items such as orange trees, these are for collection only.

Please email orders@sugarvalley.pt to arrange local deliveries within 30 km or for collection from Sugar Valley.

EU & International Shipping

At this time, we do not ship to countries outside of the European Union.

Shipping charges for your order will be calculated and displayed at checkout. Shipments are sent via UPS Standard Delivery or DHL.

Refunds, Returns & Exchanges

Please refer to our policy here.

If you have any further questions, please don't hesitate to contact us at hello@sugarvalley.pt.